Frequently asked questions
How is my plant packaged & shipped out?
Your plant’s journey is a priority for us and we want to ensure that it arrives safely to you. Each plant is boxed individually and will be sent with the pot you have ordered. If you have only ordered the plant, it will be sent in its black plastic pot. The boxes we use match the size of the plant you have ordered. We have boxes in the sizes micro, small, medium and large. You will get the box size that matches your plant size!
Our plants leave the nursery in Queensland with enough water to last its journey to its new home. We also use coir fibre, which is a natural fibre from the husk of a coconut and is totally biodegradable and environmentally friendly. It also helps to hold in the extra moisture to the plant when it leaves our nursery and is a super cute addition to your new plant (you can use it to prop your plant up in its pot or nestle around it to add some more aesthetic appeal). Your plant will also come with a fact sheet – so be sure to keep your eyes out for this!
Minimal waste and environmentally friendly packaging is a priority for us. All the materials we use in the packing are biodegradable or can be recycled. We use Fastway couriers who know the delicate nature of our plants. If they need to be left unattended, they will be left in a secure, shady spot.
If you have any further questions, please email email@example.com
What if I need to change or cancel my order?
Please contact us at firstname.lastname@example.org as soon as possible if you would like to change or cancel your order. We'll do our best to process your request. There's a human behind each response! Please allow up to 2 business days for us to get back to you.
What if I need to change my shipping address?
Please contact us at email@example.com as soon as possible if you need to change your shipping address. We process orders quickly, but we'll do our best to process your request.
My plant looks a bit wilted on delivery?
Oh no! Your new baby has been on a very long journey to his new home! He’s very thirsty! Please give him a big drink of water and a few days to settle in. If there are any further issues, please contact us asap with some plant selfies and we’ll do our best to help you both out!
Love your new plant or our stellar service?
Yay! This is what we live for! Please consider taking the time to leave us a review on socials or write us an old fashioned love letter at 518 Lutwyche Road, Lutwyche Q 4030!
How does planting a tree through purchasing a plant work?
For every plant sold in 2021 we'll be planting a tree through One Tree Planted. Your plant purchase will help to plant millions of trees across Australia to recover forests affected by the 2019-20 Black Summer Bushfires and restore the homes of wildlife.
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